Core Returns

RAE offers quality remanufactured parts to our customers with an upfront core charge. We ask that your cores are returned within 30 days of the order however, you will have one year from the date of sale to return the core and receive your refund.

Understanding Cores

A Core refers to the used component that is being replaced. To produce remanufactured products, cores are put through various processes which generally include initial inspection, breakdown, cleaning, repair, replacement of necessary components, assembly, testing, and a final inspection. During these remanufacturing processes, cores are transformed into like-new components which meet or exceed new-component specifications.

A Core Charge refers to the cost associated with a core if it not returned to us. This charge allows us to purchase a core elsewhere if the physical core is not returned or is not able to be remanufactured.

Core Return Process

For domestic orders, we will provide you with a prepaid return shipping label to send back your cores. For International core returns, the customer is responsible for all shipping charges, duties and any other fees. Once you receive your purchased unit, place the old/used core back in the same box and include a copy of your invoice, packing slip, or order confirmation. Ensure that all critical components are protected, such as encoder sensors and nozzle tips. Properly seal the box with the cores and invoice enclosed and place the prepaid shipping label visibly and securely on the box (if domestic). Then proceed to drop off the package at your nearest UPS store. Cores are inspected upon arrival according to the core criteria listed below. If cores fail to meet the below criteria, we will notify you that a core charge will be applied.

You will have one year from the date of sale to return the core and receive your refund. 

Please contact us if you have any questions regarding this policy.

Core Criteria

• Core returns must match the unit ordered
• Cores must be in repairable condition
• Cores must not have burned boards
• Cores that have been tampered or “worked on” will not be accepted
• Cores must have readable part numbers
• Cores must be complete and in “off-engine” condition
• Cores must not have been “cannibalized” for parts
• Cores must not have fire damage
• Cores must not have damage due to external force or collision
• Cores that are "seized" will not be accepted
• Cores must not have excessive rust and/or corrosion
• Customers are required to return Original Equipment (OE) core units; any non-OE core may be rejected or accepted solely at our discretion and without obligation.

Core Warehouse

To ensure proper processing, all cores must be sent to our core warehouse:

Core Warehouse
509 Industrial Drive
Lewisberry, PA 17339